Terms of service

1. About these terms

These terms apply to your use of the CafeWorko website and software (the operating company must be named here before launch). By creating an account or making a booking you agree to them. If you do not agree, do not use the service.

2. Accounts

You must give accurate information and keep your password private. You are responsible for activity on your account. You must be old enough to enter a contract where you live.

3. Booking a seat (customers)

• A booking is an agreement between you and the café for use of a work seat at the time shown. CafeWorko provides the technology that lists seats, takes the booking and records it.
• Prices, the café credit included, taxes and the cancellation window are shown before you pay. They are set by the café.
• Your seat is held for a short time while you pay. A booking is confirmed only when payment is confirmed. If payment fails or the hold expires, the seat is released.
• Follow the café’s house rules, including noise and call rules. A café may end a session for conduct that disrupts others.
• Cancellations, refunds and no-shows are covered in our cancellation and refund policy.

4. Using the software (café owners)

• You confirm you are authorised to run the café and that the information you publish (address, hours, prices, amenities) is accurate. Amenity information is reported by you and is shown to customers as owner-reported.
• You are responsible for the seats you offer, for serving customers who hold valid bookings, and for taxes, licences and consumer-law obligations in your country.
• Subscription plans, prices and any marketplace commission are shown on the pricing page. Marketplace commission applies only to bookings that come through the marketplace, not to your direct bookings or walk-ins. Subscription billing is not yet switched on in this demo.
• The marketplace is available only in countries we have opened. Listing is subject to approval, and we may remove a listing that is inaccurate or harms customers.

5. Payments

Payments are processed by third-party payment providers available in your country. We do not store card numbers. Where payment is not yet available in a country, paid booking is switched off there. In this demo build payments are simulated and no real money moves.

6. Acceptable use

Do not misuse the service: no fraud, no fake bookings, no attempts to access other people’s data, no interference with the service, no scraping at a rate that harms it.

7. Suspension

We may suspend an account or café that breaks these terms or puts customers or the service at risk. Platform administrators must record a reason for suspending a café.

8. Liability

Nothing here limits rights you have under the consumer law where you live that cannot be limited. Beyond that, the limits of our liability and the governing law and courts must be set by the operating company with legal advice before launch. This section is intentionally left for that review.

9. Changes and contact

We may update these terms and will change the date above. See the contact page to reach us.