Privacy policy
Plain-language summary of what we collect and why.
Last updated
Who is responsible
The operating company for this service has not been named in this draft yet and must be added before launch. Contact for privacy questions: support@cafeworko.com.
What we collect
| Data | Why |
|---|---|
| Name and email address | To create your account and show your bookings. |
| Password (stored only as a salted hash, never in readable form) | To sign you in. |
| Bookings: café, seat, time, guests, price, status, booking code | To provide the booking and let the café check you in. |
| Payment status and amounts (not card numbers) | To confirm, cancel and refund bookings. Card details are handled by the payment provider, not stored by us. |
| Café owners and staff: business details, role, actions in the café portal | To run the café account and keep an audit trail. |
| Basic technical logs (for example error messages) | To keep the service working and secure. |
We do not collect precise location. We do not currently use advertising trackers or analytics tools. If that changes, this page and our cookie notice will change first.
Who sees your data
- The café you book sees your name, email address and booking details so it can serve you.
- Platform administrators can see account and booking data to run the service and handle support or disputes. Their actions on café accounts are recorded in an audit log.
- Service providers we rely on, such as hosting and (once enabled) payment and email providers, process data on our behalf. The list of providers will be published here before launch.
We do not sell personal data.
Your choices
Depending on where you live you may have rights to access, correct, delete or export your data, to object to some processing, and to complain to a data-protection authority. Self-service tools for export and deletion are not built yet; until they are, contact us at support@cafeworko.com and we will handle requests manually.
How long we keep data
Retention periods have not been finalised. Financial records may need to be kept for tax and accounting reasons. A final schedule must be set and published before launch.
Where data is processed
CafeWorko is designed for use in many countries. Data location, transfer safeguards and any country-specific requirements (for example data-residency rules) are reviewed country by country before a market is opened, and will be listed here.
Security
See Trust and security for what we do and what we do not yet do.
Changes
We will update this page when our practices change and change the date above.